Members Area Help

If you are experiencing difficulty in logging on to the members area, here are a few troubleshooting tips you can try.

Ensure 'Caps Lock' is off

Passwords for the members area are case-sensitive, meaning the password 'ABC' is recognised as being different to 'abc', or 'aBc', for example. If you have switched caps lock on by mistake, this could be interfering with the password you are entering.

Enable Cookies

A cookie is a small item of data placed on your computer when you log on to the members area. When you visit a page in the members area, the cookie is sent back to Whitechurch. Cookies are used to identify you when you visit members-only pages, saving you from entering your password each time you view a different page. All cookies set by the members area are, in most cases, deleted from your computer when you close down your Web browser.

To enable cookies, follow the instructions for your web browser below:

Microsoft Internet Explorer 6 for Windows: Click on the Tools menu, then on Internet Options.... Click on the Privacy tab. Move the slider until the Medium settings are displayed. Click on the OK button to save the changes.

Microsoft Internet Explorer 5 for Windows: Click on the Tools menu, then on Internet Options.... Click on the Security tab. Click on the Custom Level... button, then scroll down and select Enable under Allow per-session cookies. Click on OK, then on OK again to save the changes.

Mozilla Firefox 1.5 for Windows: Click on the Tools menu, then on Options.... Click on Privacy, then on the Cookies tab. Ensure the Allow sites to set Cookies check box is checked. Click on OK to save the changes.

Opera 8.5 for Windows: Click on the Tools menu, then on Quick Preferences, and ensure the option Enable cookies is ticked.

Apple Safari 2 for Mac OS X: Click on the Safari menu, then on Preferences.... Click on Security, then under Accept Cookies, make sure the option Only from sites you navigate to is selected. Close the window to resume browsing.

Mozilla Firefox 1.5 for Mac OS X: Click on the Firefox menu, then on Preferences.... Click on Privacy, then on the Cookies tab. Ensure the Allow sites to set Cookies check box is checked. Close the window to resume browsing.

Opera 8.5 for Mac OS X: Click on the Opera menu, then on Quick Preferences and ensure the option Enable cookies is ticked.

For web browsers not listed here, please consult the online help provided by the software (usually accessible from a Help menu).

Request a new password

If you have forgotten your password, please contact us.

Back to Members Area Log On